Shipping Policy 

SHIPPING INFORMATION

Order Preparation

All orders are carefully prepared, packed and dispatched from France within 2–3 working days.

During busy periods, holidays, or new product launches, processing times may occasionally take a little longer. If there is an unexpected delay with your order, we will do our best to keep you informed.

Where Do We Ship?

We currently ship worldwide from France.

Please make sure that your shipping address is complete and accurate when placing your order. We are unable to guarantee delivery when an incorrect or incomplete address has been provided.

If an order is returned to us because of an incorrect or incomplete address, please contact us so we can arrange the next steps. Any additional postage costs for reshipping may be the customer's responsibility.

Delivery Times

Delivery times depend on the destination and the shipping service selected at checkout. Please note that the following timeframes are estimated and not guaranteed.

France:
Orders sent with standard La Poste services generally arrive within approximately 2–5 working days after dispatch.

European Union:
Standard postal deliveries generally take approximately 4–7 working days after dispatch.

International / Outside the EU:
International deliveries can take approximately 7 working days to several weeks, depending on the destination, postal service, customs processing and local delivery conditions.

La Poste states that international delivery times can vary by destination, and customs processing is not included in the estimated transit time.

Standard & Tracked Shipping

Depending on the shipping option selected at checkout, your order may be sent using a standard untracked service or a tracked La Poste service.

If you choose a tracked shipping option, your tracking number will be provided once your order has been dispatched.

Please note that standard untracked mail does not provide detailed tracking information.

If you require your order urgently or would like tracking, we recommend selecting the tracked shipping option available at checkout.

Delays

Once your order has been dispatched, delivery is handled by La Poste and/or the postal service in your destination country.

Occasionally, deliveries may take longer than expected due to:

• Postal delays

• Public holidays

• Severe weather

• Customs inspections

• International transportation delays

• High-volume periods

• Local delivery conditions

For international shipments, customs processing can also affect the delivery timeframe.

If your order appears to be significantly delayed, please contact us and we will be happy to help you check the available information.

Customs & Import Taxes

For orders shipped outside the European Union, your country may charge import duties, VAT, customs fees or other local charges when your order arrives.

These charges are determined by the destination country's customs authorities and are not included in the product or shipping price unless specifically stated at checkout.

Any customs duties, import taxes or fees charged by your country are the responsibility of the customer.

La Poste confirms that recipients may be required to pay customs duties and import taxes on international shipments, depending on the destination and applicable regulations.

Please note that the United Kingdom is outside the EU, so customs formalities apply to shipments from France to the UK.

Address Accuracy

Please carefully check your delivery address before completing your purchase.

We recommend including:

• Full name

• House/building number

• Street name

• Apartment/unit number, if applicable

• Postcode

• City

• Country

For international orders, please also provide a telephone number when requested, as this may help with customs or delivery procedures.

Lost or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number.

For tracked shipments, we will use the tracking information to help locate the parcel.

For untracked shipments, tracking information may be limited or unavailable. We will still do our best to assist you and investigate the situation where possible.

If a parcel is confirmed as lost, we will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include clear photographs of:

• The damaged item

• The packaging

• Any visible damage to the envelope or parcel

This will help us assess the situation and determine the appropriate solution.

Delivery Upgrades

If you need your order sooner or would prefer a tracked service, please select the available shipping upgrade at checkout.

Please remember that upgrading the shipping service does not reduce our order preparation time unless otherwise agreed with us.

Important Information

By placing an order, please make sure you have reviewed the shipping method, estimated delivery timeframe and your delivery address before completing your purchase.

We carefully package every order before handing it over to La Poste. Once dispatched, delivery times are dependent on the postal carrier and destination country.

Thank you so much for supporting our small business! ♡