Legal Notice – Stickly Stick Smile

1. Business Information

The website and online store are operated by:

Business Name: Stickly Stick Smile
Owner: Evana JAHAN
Business Address: 10 rue de casernes, 31400 Toulouse, France
Email: stickly.contact.fr@gmail.com
Phone: 0618886383

SIRET Number: 10617109300011
VAT Number: FR17106171093

2. Activity

Stickly Stick Smile specializes in handmade stationery products, including stickers, sticker sheets, bookmarks, magnetic bookmarks, notepads, planners, notebooks, and personalized stationery items.

3. Website Hosting

This online store is hosted by Shopify.

Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada

4. Intellectual Property

All content on this website, including designs, illustrations, photographs, text, logos, and product images, belongs to Stickly Stick Smile unless otherwise stated.

Any reproduction, distribution, modification, or commercial use without prior written permission is prohibited.

5. Contact

For any questions, please contact:

Email: stickly.contact.fr@gmail.com

 

Terms of Service – Stickly Stick Smile

1. General Information

These Terms of Service apply to all purchases made through Stickly Stick Smile.

By placing an order, you agree to these terms and conditions.

2. Products

Stickly Stick Smile creates handmade stationery products, including stickers, bookmarks, notepads, planners, notebooks, and personalized items.

Because products are handmade, small variations may occur between items. These differences are part of the handmade nature of our products.

3. Orders

Orders are prepared after payment confirmation.

Please ensure that all information provided during checkout is correct, especially delivery address and personalization details.

For personalized products, customers are responsible for providing accurate information before production begins.

4. Pricing

All prices are displayed in euros (€) and include applicable taxes where required.

Shipping costs are calculated and displayed at checkout.

5. Payment

Payment must be completed before orders are processed.

Available payment methods are those offered through the Shopify checkout system.

6. Personalized Products

Custom and personalized products are created specifically for each customer.

Due to their personalized nature, these products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

7. Limitation of Liability

Stickly Stick Smile is not responsible for delays caused by postal services, incorrect delivery information provided by customers, or circumstances outside our control.

 

Shipping Policy – Stickly Stick Smile

Processing Time

All orders are handmade and prepared with care.

Processing time: 3–5 business days

Processing time does not include shipping transit time.

Shipping Methods

Orders are shipped using:

La Poste Lettre Suivie (tracked shipping)

Available shipping destinations:

France

Tracked shipping available through La Poste Lettre Suivie.

Europe

Tracked shipping available through La Poste Lettre Suivie.

International

Tracked shipping available through La Poste Lettre Suivie.

Delivery Times

Delivery times may vary depending on destination and postal services.

Estimated delivery times are provided as guidance only and are not guaranteed.

Delays caused by postal carriers, customs, weather conditions, or other external events are outside our control.

Tracking

A tracking number will be provided when available.

Customers are responsible for checking tracking updates and ensuring their delivery address is correct.

Lost or Delayed Packages

If your package appears delayed, please contact us and we will assist you in checking the shipment status.

Once a package has been shipped, delivery times are controlled by the postal carrier.

 

Refund & Return Policy – Stickly Stick Smile

Returns

We want our customers to be happy with their purchase.

For non-personalized items, customers may contact us regarding returns within 14 days of receiving their order.

Items must be:

• Unused

• In original condition

• Returned with original packaging

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Personalized Products

Custom and personalized products are made especially for each customer.

Because of this, personalized items cannot be returned or exchanged unless:

• The product arrives damaged

• The product has a manufacturing defect

• The wrong item was sent

Please contact us with photos and details if there is an issue with your order.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damaged item and packaging

We will review your request and provide an appropriate solution.

Refunds

Approved refunds will be processed through the original payment method.

Shipping costs are generally non-refundable unless the issue was caused by an error from Stickly Stick Smile.

 

Privacy Policy – Stickly Stick Smile

1. Personal Information We Collect

When you place an order, we collect information necessary to process your purchase, including:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Order details

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate about your purchase

• Provide customer support

• Improve our products and services

• Meet legal and accounting requirements

3. Data Protection

We respect your privacy and handle personal information according to applicable data protection laws, including the European General Data Protection Regulation (GDPR).

4. Sharing Information

We only share information when necessary to complete your order, such as with:

• Payment providers

• Shipping carriers

• Shopify services

We do not sell or rent customer information.

5. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your data where legally possible

To exercise your rights, contact:

Email: stickly.contact.fr@gmail.com

6. Cookies

Our website may use cookies to improve browsing experience, analyze website traffic, and provide store functionality.

 

Contact Stickly Stick Smile

Thank you for visiting Stickly Stick Smile!

For questions about products, orders, shipping, or custom designs, please contact us.

Stickly Stick Smile
Evana JAHAN
10 rue de casernes
31400 Toulouse, France

Email: stickly.contact.fr@gmail.com
Phone: 0618886383

We will reply as soon as possible.